Online Terms & Conditions
1.1. This Zim MegaStore Shopping site at www.zimmegastore.com, is a shopping website where you can browse, select and order products advertised on the Site from Organic Life Australia T/A Zim Megastore (ABN 70 488 063 221) (“Zim MegaStore”, “us” or “we”).
1.2. Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.
1.3. Your access to and use of the Site, including your order of Products through the Site, is subject to these terms and conditions.
2. Your agreement to the terms and conditions
(a) by completing your registration through the Site; and
(b) using the Site to obtain Products from us.
4. Placing an Order for Products
4.1. You may order Products by selecting and submitting your Order through the Site in accordance with these terms and conditions.
4.2. Any Order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified (including the delivery and other charges and taxes) at the time you place the Order.
4.3. We may ask you to provide additional details or require you to confirm your details to enable us to process any Orders placed through the Site.
4.4. You agree to provide us with current, complete and accurate details when asked to do so by the Site.
5. Acceptance or rejection of an Order
5.1. We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the Site or an error in your Order.
5.2. Each Order placed for Products through the Site that we accept results in a separate binding agreement between you and us for the supply of those Products. For each Order accepted by us, we will supply the Products in that Order to you in accordance with these terms and conditions.
5.3. If we reject an Order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.
6. Restricted Products
6.1. All Orders that we accept for liquor Products are processed and distributed by our suppliers and are transmitted from our suppliers licensed premises as set out in the Schedule.
(a) acknowledge that it is against the law to sell or supply alcohol or tobacco products to, or obtain alcohol or tobacco products on behalf of, a person under the age of 18 years; and
(b) warrant that you are not obtaining alcohol (including liquor Products) or tobacco (including tobacco Products) on behalf of a person under the age of 18 years.
6.3. If you are under 18 years of age, you may not use the site to place an order for sharp objects such as knives, blades, saws or any related sharp objects.
7. Minimum and maximum amounts in each Order
7.1. Unless otherwise indicated on the Site:
(a) you may only obtain up to 20 items of a particular Product in each Order (there may be lower limits for particular Products. We will inform you of these limits on the Site when you place the Order or within a reasonable time after you submit your Order); and
(b) the minimum purchase amount for each Pick-up Grocery Order is $30.00 and for each Delivery Grocery Order is $50.00 excluding the Delivery Fee.
7.2. You are not permitted to purchase any items for resale to a third party or for trade purposes. If we have a concern with the quantity of item/s you have ordered, then we may contact you when you place the Order or within a reasonable time after you submit your Order.
7.3. If you wish to place an Order that differs from our ordering requirements, then you will need to contact our Customer Service during Contact Hours. If we agree to an Order that differs from our usual requirements, then you agree that the delivery time may be longer than our usual delivery times for standard orders. In this regard, we recommend that you allow at least 5 days between ordering and delivery or such other time that we notify you of at the time we accept your Order.
8. Delivery of Products
8.1. We will only deliver Products ordered through the Site to a location where we provide delivery services. You may receive multiple deliveries for your Order and these are described at the point of checkout. We or our delivery company may need to contact you to arrange a delivery date for Gift Ideas Products.
8.3. You may obtain further information on the Site about our delivery timeframes and how we deliver your Products. Although we endeavour to deliver the Products within the timeframe provided at the time of your Order these timeframes are indicative only. Delivery times may be delayed due to traffic or other unforeseen circumstances and Zim MegaStore will not provide any refund or discount on your Order or Delivery Fee for late deliveries.
8.4. If your family are present at the Delivery Address, we will deliver the Products to the front door at the relevant Delivery Address unless you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so. You agree that we will not be responsible for any loss or damage caused to your property or suffered by you in connection with our delivery of the Products to the Delivery Address.
8.5. You agree to comply with certain delivery requirements specified below and such other requirements that we notify to you when you place your Order through the Site.
8.6. We will require the person accepting the delivery of your Order to provide us with proof identity (including photographic identification) and, where relevant, age.
8.7. If there is no one or no appropriate person (for example, above 18 years old for Restricted Products) at the Delivery Address to receive the Order,
(a) we will not deliver the Products you have ordered; and
(b) we may charge you a fee and the charges for any perishable Products in your Order that we have accepted.
In this instance, we will endeavour to contact you, or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.
(a) acknowledge and agree that any person at the Delivery Address who receives the Order is authorised by you to receive the Order.
(b) will ensure that the person receiving any tobacco, liquor or other relevant Restricted Products is over the age of 18 years or such other minimum age as prescribed by law.
(c) Restricted Products at unattended locations.
9. Zim MegaStore Delivery Service
9.1. A Delivery fee is charged for orders $50 or more. Minimum spend is after all discounts and coupons have been applied. Standard delivery fees apply for orders under minimum order value.
10. Zim MegaStore Pick Up Service Outside Harare
10.1. Pick up is only available from selected areas outside of Harare as shown on the Site
10.2 If you select to use our “Pick up” service, you must inform your family members picking up the order to bring a
(c) photographic identification and a signature must be provided when they collect the Order
(a) we will not allow collection of your Order with no ID
(b) we may charge you a fee and the charges for any perishable Products if order remains uncollected within the booked collection window. In this instance, we will endeavour to contact you, or you may contact us to arrange for collection at a different time, and we may charge you an additional fee for that replacement Order.
11. Bulk Orders
11.1. If we classify an Order as a “Bulk Order”, your Order may attract a handling charge depending on the size of your Order. Examples of orders that we classify as “Bulk Orders” are as follows:
(a) Order of Products over normal retail quantities;
(b) Orders that total over 250kg will be subject to a bulk delivery fee, as they require special handling and transport allocation.
(c) Multiple orders placed during any 7-day period that combined volume meets or exceeds the bulk order criteria.
11.2. If your Order is a Bulk Order, we will contact you as soon as possible after the placement of your Order to advise you of the exact handling charge payable in respect of your Order.
11.3. If you are unsure whether your Order is a Bulk Order and would like to find out the exact handling charge payable in respect of your Order before you place your Order, please contact our Customer Service Centre on 07 3491 7194 or email firstname.lastname@example.org.
11.4. We value your Orders. To enable us to service you better, we request that you contact our Customer Service Centre prior to the placement of any Bulk Orders to allow us to ensure that the appropriate stock is ordered and available for your requirements.
12. Fraud and risk assessment
12.1. We have processes in place to assist in detecting transactions that may be illegal or in breach of these terms. We may contact you by telephone or email to confirm your payment and information details. If we are unable to confirm these details, we may cancel your Order. If you are unsure whether the person contacting you is from Zim MegaStore, please contact our Customer Service Centre on 07 3491 7194 or email support@megaStore.com.au.
13. Risk and title
13.1. Where Products are delivered by us, risk in the Products passes to you on the date and time of delivery to the Delivery Address (including unattended deliveries at the Delivery Address).
For Pick up Grocery Orders, risk in the Products passes to you on the date and time of collection from a Zim MegaStore store
14. Cancelling an Order
14.1. We may cancel any Order or part of an Order (including any Orders that we have accepted) without any liability to you for that cancellation at any time if:
(a) the requested Products in that Order are not available; or
(b) there is an error in the price or the product description posted on the Site in relation to the relevant Product in that Order; or
(c) that Order has been placed in breach of these terms and conditions.
14.2. If we cancel an Order in accordance with:
(a) clause 14.1(a) or 14.1(b) (where product is unavailable or there is a pricing or product description error): we will provide you with reasonable notice of that cancellation and will not charge you for the cancelled Order. If any payment has been taken for the cancelled Order, then the full payment amount, including any Delivery Fee, will be refunded to your original payment method or through an alternative means.
(b) if your Order is cancelled under clause 14.1(c), or where you are in breach of these terms and conditions, we will provide you with reasonable notice of that cancellation. If your Order is cancelled before the day of delivery or collection, depending on the payment method used, we will either not charge you, or if we have taken payment for the Order at the checkout then we will refund the full amount paid, including any Delivery Fee, Bag Fee, to your original payment method or through an alternative means. If your Order is cancelled on the day of delivery or collection, provided we are not also in breach of these terms and conditions, then we may charge you a cancellation fee of $10 and we will refund you any excess amount to your original payment method or through an alternative means.
15. Fees and charges
15.1. We will charge you, and you agree to pay, the following fees and charges in relation to an Order that we accept (as applicable):
(a) the purchase price of each Product that is ordered;
(b) the delivery fee shown on the site and displayed when you place your Order
15.2. All fees and charges identified in these terms and conditions and all prices for the Products include GST where applicable.
15.3. The purchase price of each Product is shown on the product list on the Site at the time you place your Order.
16. Payment methods
16.1. You must pay the fees and charges online using the online payment methods
16.2. We accept the following credit cards:
- Visa and Visa Debit;
- MasterCard and MasterCard Debit;
16.3. If we are unable to successfully process your payment for your Order that is accepted by us, then we may notify you of dishonour and cancel your Order.
16.4. For some payment methods (including debit and credit cards) we may pre-authorise the amount payable for your Order and only charge you the full amount adjusted to account for any out of stock items or weight ranged products supplied below the maximum weight at the time we pick your Order. For other payment methods we may not be able to do this, and may charge you the full amount at the checkout and refund you for any out of stock items or weight ranged products supplied below the maximum weight at the time we pick your Order
16.5. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.
16.6. For Orders, we will provide you with a receipt at time of delivery or collection (as applicable) which specifies the total fees and charges for the Products in the Order and the out of stock items. Where we have charged you for the Order at the time your Order was confirmed, the receipt will also include the dollar value refunded to your card of purchase for any out of stock items or weight ranged items supplied below the maximum weight.
17. Substitution or missing items in delivery
17.1. You acknowledge that a Product or brand that you order may be out of stock or temporarily unavailable. If this happens, then we will not be able to provide you with that Product but we reserve the right to provide you with a substitute Product or brand similar to displayed item
17.2. For Grocery Orders, we provide you with an option to obtain a substitute Product for most Products. However, we do not provide the substitute option for tobacco, cigarettes, baby food, baby formula, and gluten free products or any other products that is specified as such on the Site.
17.3. If there are items missing from your delivery or collection, then you should check the receipt that we provided to you to determine if the missing Product is marked as out of stock. If so, then we will provide you with a refund to your card of purchase or coupon for the Products that were not supplied.
17.4. In all other circumstances, you may contact Customer Service within 24 hours after the delivery or collection time and we will take steps to verify and confirm any such missing items. Once we are reasonably satisfied that the item was not delivered to you, provide you with a credit to your relevant card account within 3-5 business days for the Products that were charged but not delivered to you.
18.1. The Zim MegaStore Returns Policy applies to all purchases of Products using the Site and forms part of these terms and conditions.
18.2. If you wish to return Grocery Product in accordance with our Returns Policy, then you may:
(a) contact our Customer Service by telephone or email to make arrangements to return that Product according to our return policy procedure
19.1. We may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if you breach these terms and conditions and:
(a) the breach cannot be remedied; or
(b) you fail to the remedy the breach within 10 days of our notice to you of that breach; or
(c) if there is an emergency.
19.2. You may stop using the Site at any time and for any reason.
19.3. We may stop making the Site (or any part of it) available without prior notice. If so, any Orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and will refund to you all valid payments received by us for those Products.
21. Intellectual property rights
(a) acknowledge that the copyright in the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the “Materials”) are owned by or licensed to us;
(b) must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public a Material without our prior written consent; and
(c) must not frame or embed in another website any of the material appearing on this Site without our prior written consent.
22. Changes to these terms and conditions
22.1. We may change these terms and conditions at any time, and such modifications will be effective as soon as they are posted. For future orders, these terms may therefore be different. We recommend that you read these terms carefully each time you agree to them during the ordering process.
22.2. If you have an Order that has been accepted by us, the terms and conditions that will apply to the Order are the terms and conditions that applied at the time you place your Order.
23.1. The Site may contain links to external websites that are not operated by us or our related bodies corporate.
These links are provided for your convenience only and you agree that:
(a) we make no representations or warranties, or have any responsibility or liability for those websites; and
(b) these links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites.
You agree that you access and use the products and services made available at those sites solely at your own risk.