Delivery Policy

 Delivery Policy

Time Frames 

Orders are delivered  Monday – Saturday  there are no deliveries on Sundays except for orders with that special arrangment. All orders are delivered same or the next depending on Zimbabwe time the order is received.Generally all orders including rural are delivered by next day local time

We are delivering  to   areas  or towns  listed below as Zones,  If you need deliveries to any area a few km  outside the listed zones please contact us before placing your  order as Special arrangements must be made to these locations .

Free 20kg roller meal

 Offer starts  02.11.2023  8am Zimbabwe time and ends 16.11.23 4pm Zimbabwe time. Please note this is a maximum of 20kg per order with value of US$100+ or equivalent excluding the delivery fee and non grocery items like zesa, airtime, hardware items,and hampers

Order Cancellations

If you decide to cancel an order your  refund  will be less card  processing fees using the original method the order was placed.

Airtime/ Zesa

Airtime/ Zesa  is a complimentary service we do not take any profit out of it therefore, you can only purchase it with a grocery order. If decide to  purchase Airtime/ Zesa without  grocery your order will be charged  a processing fee equivalent to delivery fee. Delivery fee will not be waived it will cover processing fees charged by card processors.

Zone 1:URBAN AREAS ONLY

These are the  areas  we  make Delivery

Harare

Chitungwiza

Norton

Ruwa

Mutare

Penalonga

Rusape

Kwekwe

Bulawayo

Chinhoyi

Gokwe Townships

Gweru

Masvingo

Chiredzi

Chivhu

Kadoma

Hwange

Marondera 

Bindura

Vic Falls Urban

Ziko

Zvishavane

Zimunya

Zone 2 

Concession

Chegutu

Darwendale

Glendale

Goromonzi

Gutu townships

Hippo Valley

Headlands

Karoi

Lower Gwelo

Juru

Macheke

Mahusekwa

Mashava

Manica Bridge Mutare

Murehwa

Mhondoro

Ntabazinduna

Nyathi

Nyika

Odzi Mutare

Shamva

Shurugwi Urban

Triangle

Zhakata Village Seke

Nyabira

Zhombe

Chigodora

Odzani

Nyazura

Wengezi

Bocha

If No One Is Home

Our office will call the receiver to confirm time of delivery and to ensure there is someone at home.If the number you provide is not available we will proceed to make the delivery without speaking to the receiver Please leave your best contact phone number or alternatives so the driver can confirm delivery time.

Delivery Confirmation

We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been delivered. In cases where we have run out of a particular item, we will contact you or receiver  by email or phone as soon as possible to discuss your order alternative