Delivery Policy

We are delivering ONLY to   areas  or towns  listed below  If you need deliveries to any area a few km  outside the listed urban areas below please contact us before placing your  order as Special arrangements must be made to these locations .

Free 20kg Roller Giveaway 

 Offer starts on  19.9.20 2pm Australia time .Your Order value has to be at least AU$145 / US$100 /77GBP or equivalent to your currency EXCLUDING delivery fee .Orders below will not receive free 20kg. PS on all qualifying orders  its 20kg per order. 

Delivery Time

Due to restrictions  and  limited number of employees available not all orders can be delivered same day.If your order is not delivered the same day, please expect it the next day.

  Once your order is delivered we will send you an email confirming the  delivery.

ZERO CONTACT DELIVERY

In order to protect our staff and your families Please inform your receiver about Zero contact delivery in advance.The order will be placed on the front door before the driver steps away so the receiver  can step forward to sign and check items before leaving..Please ensure your receiver has their phone switched on and they have their own pen to sign for the delivery

Order Cancellations

If you decide to cancel an order your  refund  will be less card  processing fees

Airtime/ Zesa

Airtime/ Zesa  is a complimentary service we do not take any profit out of it therefore, you can only purchase it with a grocery order. If decide to  purchase Airtime/ Zesa without  grocery your order will be charged  a processing fee equivalent to delivery fee. Delivery fee will not be waived it will cover processing fees charged by card processors.

Zone 1:URBAN AREAS ONLY

These are the only urban areas  We are still making Delivery

Harare

Chitungwiza

Norton

Ruwa

Mutare

Penalonga

Rusape

Kwekwe

Bulawayo

Chinhoyi

Gokwe Townships

Gweru

Masvingo

Chiredzi

Chivhu

Kadoma

Hwange

Marondera 

Bindura

Vic Falls Urban

Ziko

Zvishavane

Zimunya

Zone 2 

Concession

Chegutu

Darwendale

Glendale

Goromonzi

Gutu townships

Hippo Valley

Headlands

Karoi

Lower Gwelo

Juru

Macheke

Mahusekwa

Mashava

Manica Bridge Mutare

Murehwa

Mhondoro

Ntabazinduna

Nyathi

Nyika

Odzi Mutare

Shamva

Shurugwi Urban

Triangle

Zhakata Village Seke

Nyabira

Zhombe

 

Chigodora

Odzani

Nyazura

Wengezi

Bocha

 

Zone 3 

Filabusi

Mapitsha

Plumtree

Zaka

Tsholotsho

Gwanda

Kezi

If No One Is Home

Our office will call the receiver to confirm time of delivery and to ensure there is someone at home.If the number you provide is not available we will proceed to make the delivery without speaking to the receiver Please leave your best contact phone number or alternatives so the driver can confirm delivery time.

Delivery Confirmation

We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been delivered. In cases where we have run out of a particular item, we will contact you or receiver  by email or phone as soon as possible to discuss your order alternative